use the mask 2-3 times a week for best results. regular use will maximize the benefits of firming, hydrating and brightening.

yes, the élanora bio-collagen mask is hypoallergenic and formulated with non-toxic, non-irritating ingredients, making it suitable for even the most sensitive skin types.

leave the mask on for at least 60 minutes, but preferably 3-5 hours. The mask will gradually become transparent, indicating that the nutrients are being absorbed.

for best results use as a sleep mask at night. it leaves no residue on your pillow.

No, it is not necessary to wash your face after use. The remaining serum can be gently massaged into the skin for extra hydration.

yes, the élanora bio-collagen mask can be used in your existing skincare routine. however, we recommend testing new products on a small area of ​​skin to ensure they are suitable for your skin.

The mask contains Niacinamide to brighten the skin, Sodium Hyaluronate to hydrate and Hydrolyzed Collagen to brighten and hydrate the skin.

yes, the mask is formulated non-comedogenic and can help soothe and hydrate acne-prone skin. However, always do a patch test if you have any concerns.

Although the ingredients in the mask are safe, we recommend consulting a doctor before using any skincare products during pregnancy or breastfeeding.

Results may vary depending on skin type and potential concerns of individual skin. However, many users notice improvements in hydration, firmness, and overall tone after just a few uses.

Our shipping times vary depending on the destination and the product(s) you have ordered. In general, we aim to process and ship orders within 1-2 business days.

Shipping times vary and can range from 5-12 business days depending on destination and any customs clearing times.
Please note that these are estimated delivery times and actual delivery time may vary due to factors beyond our control, such as customs delays or unforeseen logistical issues.

Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the progress of your delivery.

If you have any concerns about the delivery of your order, please contact our customer service.

return policy:

we want you to be 100% satisfied with your purchase from élanora. If for any reason you are not happy with your order, we offer a hassle-free returns policy.

refund procedure:

Once we receive your returned item and it is inspected, we will process your refund. It will take 5-10 business days for the refund to be credited back to your original payment method.

damaged or defective items:

If you receive a damaged or defective item, please contact us immediately and we will arrange for a replacement or refund.

contact us:

If you have any questions about our return policy, please feel free to contact our customer service!