Free Shipping From $59
30-day money-back guarantee
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Free Shipping From $59
30-day money-back guarantee
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Thank you for your purchase at élanora. We want you to be fully satisfied with every order you place with us. That is why we offer a 30 day money-back-guarantee to give you the confidence that your purchase is a good choice. Please read our return and refund policy below for more information about your rights and how we can assist you.
Our Guarantee
We offer a 30 day money-back-guarantee on all purchases, unless stated otherwise. If you are not excited about your purchase, you may return it within 30 days and receive a full refund. This reflects our confidence in the quality of our products and your satisfaction.
Returns:
Free returns are available for items that are damaged upon arrival or purchased at full price (sale items are excluded).
To start a return process, customers must inform us within 30 days of receiving their order about any damaged items or issues with their purchase.
For returns due to personal preferences (“I don’t like it” or “it doesn’t feel right for me”), the shipping costs are the customer’s responsibility.
Cancellations:
Cancellation is not possible if the order has already been shipped. Once an order is on its way, it can no longer be cancelled, but you do have the option to return the package once it has arrived.
Refunds:
Once we have received your returned item, our team will inspect it and notify you about the status of your refund.
Refunds are not possible for products that have been (partially) used.
If your return is approved, we will initiate a refund to your original payment method. Please note that it may take some time before the refund is processed and visible in your account.
You will receive a message as soon as we have received and inspected your return. If the return is approved, you will be automatically refunded via your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since we approved your return, please contact us at info@elanoraskin.com.
If you have any questions or comments about our return and refund policy, please do not hesitate to contact us at info@elanoraskin.com. Thank you for your purchase at élanora.
Free Shipping
From $59
30-day
money-back guarantee
Loved by 100,000+
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